伍智聪

I give Dr NG 5 starts he is a very good Dr I been going to him for around 10 years I keep going to him but the front desk people are so rude . Never approach patient I’m not sure if because I’m not Asian but they make me feel very uncomfortable . I haven’t find any other Dr as good as him and that’s the reason I keep on going to him . He should hired better staff for the front desk .

Negative stars if possible. The doctor is nice but the front desk is beyond disrespectful. Before we saw the doctor, we made sure to ask the clinic multiple times if they accept our insurance and the front desk assured us that our insurance would be accepted. Not only did they lie to us, providing false medical insurance information and sent us a bill for the visit, the front desk gave us the nastiest attitude and hung up the phone when we called to clarify the situation. Unethical practices from the front desk that comes with a large bill. Avoid!

Been to this office couple years, however it's getting worse during this year, either they are short of people or hired some unprofessional people to be the front desk. Every time when call to the office, first respond is "please hold" then takes them forever to back to you or even direct the phone call to the answering system. If not necessary, I will definitely not call them. When leave a message to the billing person, always said she's not working on the date you call , even called on the date was told she worked, someone else would said she's not working on that date. What kinds of medical office which you can't talk to the person and never get back to you even leave a message. I am so disappoint with their services, it changed a lot from the first date I went there. I have to think about to switch to the other more professional place.

Anthony J Ng maybe nice in person but over the phone I will never forget how he lost his cool with me and yelled so loudly and disrespected me Like I was his child to be disciplined. He know dam well his front desk staff make mistakes. He tries to defend them. Mind you I was taking anti-parasitic biotics having epilepsy symptoms. He had zero empathy for me at all. For that I avoided him ever since. His negative reviews are a reflection of his practice problems he refuses to acknowledge. Karma is a B …

0 STARS if available. The worse customer service ever, especially the billing department. This office required my wife to pay upfront for the procedures she received and claims that the amount they charged are our deductibles. Was advised they will refund money when EOB is out. EOB has been out and appears that the amount they charged claiming to be our deductible is the amount they billed the insurance for the procedures. They are not proactive with refunding money. I had to call to ask for refund back. The front desk gave me the run around about asking billing department to call me back but does not know when it would be. I pressed to speak to someone and finally reach someone in the billing department. While speaking to this person from billing, I was given another run around that they have not received all the EOB and only have 1. I asked why this one was not refunded. Her answer was they are waiting for the other EOBs and provide 1 refund so it doesn't mess up their accounting. I questioned her why taking payment for each of my wife's procedure doesn't mess up their accounting and told her that other providers actually give patients the option of being billed for any deductibles once the EOB is out. Our conversation goes on.... Then she slipped her tongue and mentioned that her system shows 2 EOBs (not 1 that she claimed when our conversation started). She still can't refund me because of not receiving the other EOBs. I was advised I need to speak to a manager that is barely there. If you have a deductible they are quick to take upfront payment in order to have any procedures done and tell you that the amount they are charging is your deductible amount. However, they will hold on to your money and probably not refund you if you're not proactive yourself in monitoring your EOB and calling them about refunding it. Avoid this practice at all cost!