Auto Insurance & Brokerage

The broker name is Amber. Sucks. Make my customer back forward couple times just for give me the binder. Usually broker will send the insurance ID Card and the binder to the dealership. But this lady tell my customer bring the paper and go to dealership! R u the first day be in the business? Wasting my customer’s time. I will definitely tell all my TLC customers. And see how you deal with the customers!

Very bad experience, they charge me 3 times in a one month and when I found their irregularities they did very bad behavior to refund me my money! It took 7 days to get back my money ! So sad to them, they even didn't apologize to me! How dare them to took money from my account with out my consent! So disappointed!

I am their client for more than 3 years. I barely need to talk to them unless renewing the insurance. But every time I have talked to them, I had negative experience. They are very rude and unprofessional. They will talk to someone else while you are in with them in phone. So, you confuse, who the person is talking to.

When I first got my TLC insurance, I went through them and got coverage no hassle but the woman I dealt with is no longer there. She has left and since she has left they have fell through the cracks. The way they talk to people and hang up the phone is just plain disgusting. They speak to you as if they are doing you a favor when it’s the other way around. Without us TLC drivers you wouldn’t have a reason to exist. We provide the money for your business in order for it to continue. They lack the simple etiquette of professionalism. They will sit here and say oh we are very busy and I walked in there snd there was no one in the place when I walked in. I have noticed the amount of drivers that used to be sitting outside waiting to renew their policies is no longer the same. Maybe it’s because of the tone they been using. To top this very thoughtful long review, the manager Sarah, Associate Leon and Associate Angela S does not deserve our money. They deserve nothing. Business like this needs to go in for review snd going further I will be putting in a complaint with the better business bureau for the tone and racial slurs they have insinuated. At a time like you start to see businesses real colors. Further I hope to be seeing them in court cause I will be filing a claim with the court system.

don't go there they lies, and the customer service very bad. they told me my monthly bills will be $277.00 and she charged me that amount plse $50 total is $881.00. they mail me my billing statement which is $362.91 believe or not. they don't care you when you get ur insu. everytime i call them they don't care and they keep me on waiting. bad place ever i never seen it. please don't go there. Sara is they bad person and all of them too.