Best Cleaners on A

I was visiting my daughter in NYC and searched for several do it yourself laundromats and this one was by FAR the cleanest. The machines are newer and spotless inside and run on a "card" system that is fast and so efficient! You purchase the amount you want to put on your card via machine for whatever amount you want to put on it. The largest washing machine is $8.75 per wash, next size down is $6.00, then $4.50. The dryers are on cycles depending on how high you want the heat. For $1.05 you get 15 minutes. Dried quickly! Definitely check it out if you're looking for a new place. Super nice staff too!

It’s such a scam to charge people for a laundry card and then have a minimum you can deposit on it. I really just needed to dry something for 15 mins but I’m not spending 20 dollars to use a dryer for 15 mins what a scam.

I’ve been using this place for 1.5 years. I noticed 5 or 6 towels returning with burn marks and torn. I wasn’t hugely bothered… until it happened to an expensive cotton shirt. I confronted them and they basically told me it was my problem and when I refused to accept that obscene answer, they said they would t wash my clothes anymore. I am reporting them to department of worker and consumer protection. They have insurance for these things and their response is not in line with NY State law, nor is it ethical. Also, don’t use this place for mending. They ripped me off a bunch of times.

They lost hundreds of dollars worth of my clothes and accessories and after a year of waiting patiently no one's ever gotten back to my texts, calls, and in person visits regarding their whereabouts or reparations for my lost items. I'll be using another laundromat from now on: La La Laundry on 11st & Ave B, they've been superb so far.

I have used Best Cleaners on A since 2017. They were my go-to when I lived in the area, and they were so good I used them for years after I moved out of the neighborhood. They did good work and they were affordable, though it does look like their prices went up, which is understandable. About a year ago I gave them a skirt which needed its hem redone. They dry-cleaned it instead. I asked them to redo the hem free of charge. They agreed to it over the phone. Then in person the woman said we can do it for a discount. I said no, I want it done for free. I've paid you already and it looks like the drycleaning is even more than a hem fix would be. I left it at the discount because this was getting ridiculous. As I don't live in the area anymore and my work schedule is heavy, I can only come in a few times a year, which was never a problem for this business. I came in the other day and saw they charged me a full $18 to fix the skirt. I asked why given the history. The woman who does the sewing work was behind the counter and she said she knew nothing about it and no notes had been placed, though I'm pretty sure she is the same person who agreed to do this for free over the phone and then at a discount in person! She said the manager would call me on Monday. The manager never called. I called today, three days later and spoke to him. He said he'd love to give me a refund but because I took so long to pick it up he could only give me store credit. I said I'd file a dispute with the bank. Really disappointed that a good, reliable service, which is rare in Manhattan, has gone the way of the rest and is greedy for a few extra dollars from a long time and loyal customer.