Downtown Dental NYC (Mailin Mimi Lai DDS)

Dr Gao is the best! I have super sensitive teeth which even makes cleaning procedure very difficult but Dr.Gao is super gentle and patient. She numb me a little before filling the root of teeth and then clean gently. There’s no discomfort during the procedure at all. Highly recommend!!

Lovely Views in the waiting room. The staff and Dentist are kind and the environment is calming.

I called to confirm my appointment because I wasn’t sure of the exact date and time because I was in a rush last time. Because I also work most weekdays, I cannot pick up the phone so I wanted to ask if it is possible to not have them call me and text me instead but before I even finish asking/speaking, she just said no and hung up on me. I never had any type of medical office/practice hang up their phone on me mid sentence, I was clearly still talking. The call was barely a min and she couldn’t take the effort for me to finish. I put 2 stars instead of one because there was a very nice fd (?) person who had sent me my referral and had took time off to explain to me both through text and call. The doctor was very nice as well but a negative experience with the person who picked up the phone. It was extremely unprofessional.

I had a bad experience at this clinic. The person who handles the scheduling was rude and impatient. Since I have college and work, so scheduling is a bit tricky, but when I asked about availability and of course it took like 3 mins to find my availability and I had to ask again just to make sure but that Chinese lady raised her voice and impatient with me which also made me feel rushed. She even questioned why I asked about certain days. This attitude is not acceptable in a healthcare setting.

I've called three times now, and the front desk staff are consistently rude and have a harsh tone. They are unhelpful and speak very impolitely. I do not recommend calling this place.