Family Travel Agency Brooklyn

I have been booking all my flights overseas for quite e few years with Smile Travel Agency. Starting from the owner Lisa , along with Joe, Vittoria, and Giovanna all qualified and fully experienced to make sure your travel itinerary is 100% headache free. Very friendly staff and very knowledgeable to say the least. I will continue to use them, and I definitely reccomend this Agency to anyone wont be disappointed.

Lisa went above and beyond when our flight was cancelled and helped us throughout the process even when she was off the clock. Joe was another person who helped us with our travel and we thank both of them. Though we had some issues at first trying to book, we understand they are probably booked with summer trips. We thank you guys for your help & going the extra mile.

Great Experience ~Lisa is The BEST,,,She booked our trip to Italy & EVERYTHING was PERFECT,, Flight, drivers, boats ,Hotels,,, FABULOUS trip ,, In the process of booking our next one for September. 🇮🇹❤️

SCAM!!! BUYER BEWARE!!! DO NOT SHOP HERE!!! I had a bad experience with Smile Travel, so I caution others to be careful. My parents booked a cruise through them for $2652, but unfortunately, my mother was hospitalized and could not travel. When we contacted the travel agent, Victoria, she informed us that they could only refund the taxes, and that the cruise company would need to process the refund. We reached out to MSC Cruises, who confirmed that they could not refund the money since the booking was made through a travel agency, but exceptions could be made if we provided discharge papers and a letter from the surgeon. However, despite months of calling and emailing, we haven't received any solution. The travel agent tried to help by contacting MSC, but even after waiting on hold for 3 hours and sending emails, we didn't receive any response. When I spoke to the owner/manager, LUISA, she became angry and unprofessional, yelling at me and refusing to take responsibility. She even suggested that we should have taken trip insurance. As a customer, I feel disrespected and frustrated by the lack of professionalism and compassion. I hope others are more careful when booking travel with Smile Travel.I had a bad experience with Smile Travel, so I caution others to be careful.

Don't use them. Save your happiness, and your wallet. They will scam you out of everything you have and do nothing to rectify all of the disasters that happened thanks to them. You're better off using another agency or booking it yourself.