贡茶 Skyview

The green tea shake with tapioca balls (which they confusingly call bubbles... as if this were a jacuzzi) was delicious. Not too sugary, as is sometimes the case. There is ample seating nearby provided by Rego Center's mall, next to the parking lot's entrance and the escalators. Gong Cha is the best stop for refreshments on Rego Center's ground floor, since that floor's other establishments are mostly retail big-boxers. The mall's public bathrooms are within easy reach.

It is recommended to make a reservation through the app and then pick it up by yourself. Go directly to order. Sometimes you need to wait.

Nice little store & at perfect location. The best part is u can sign up for texts & get free stuffs. The servers are nice & friendly. Love all the drinks from gong cha

Gong Cha is not our top option when we are craving for bubble tea. However, it’s the only choice when we shop in Rego Center so we gave it a try. The decor is humble and the staff was cool & reluctant. We had their Jasmine Milk Tea with free topping, a promotion from checking in on Yelp. We also requested our drink to be customized to 30% sugar & less ice. The drink was still super sweet and the bubble was cooked too soft in our opinions.

I’m writing this review here because I couldn’t find the link to leave a review for the store at Queen Center Mall. I arrived at the shop today, July 29 at 11:05 AM. the store was supposed to open at 11:30 AM. I waited patiently for 25 minutes. At 11:32 AM, I walked up thinking the store might be open, but the staff member was still putting cash into the box. When I said “hi,” I was completely ignored. I assumed he was busy opening the store, so I stepped away to other store for a bit. I came back around 11:45 AM. At that time, he was making the drink for another customer, so I waited in front of the cashier counter, clearly ready to place my order. But I was still being ignored—not just me, but also other customers. One woman even stood directly near him and politely said “Excuse me,” loud and clear—but she was completely ignored too. I got really frustrated and ended up leaving without ordering. I have things to do, but I waited over 40 minutes just to place one drink order. I didn’t get angry because the store opened late—I understand things can get busy. What really piss me off was being completely ignored as a customer. I feel like almost an hour of my time was wasted—an hour I could’ve spent getting things done. I will never come back to any of Gong Cha for being poor management and not training well with customer service.