Jing Xu MD PLLC

New update from my previous review: The office just got upgraded. So right now it’s much bigger than before. But the waiting time is still crazy. I suggest people hang around at the Queens Library. It’s just 2 min walk away from the doctor office. Previous review: Make sure you arrive at least 1h before your appointment. Cause you need to sign your name and then wait with other patients. Office area is very small and limited. Most people sign their name and wait at cafe nearby. They’ll call you once it’s your turn. It’s impossible that you get to see Dr.Xu at your appointment time cause they always overbooked. Even though they don’t, each patient is different. It’s hard to manage the average time. If you have a tight schedule and prefer get to see the doctor at exact time of your appointment, then this place is not for you. I’ve seen so many people complaining, but still come back to see Dr.Xu.

They changed the office space. Looks decent. The wait to see Dr. Xu still isnt great. They always book too many patients and some people that seem like they dont have appointments cut the line to see Dr. Xu. They have a serious problem with managing their place. The wait is like 2 hours long. No one has that much time for this. Changing my pcp from now on. Shouldve done it from the start. Not sure why the good reviews say good things about this office because they are too slow and not mindful of our time. Wouldn’t recommend having to come here to see a doctor if you dont have the time nor the patience to wait two hours to see her.

One of the worst managed doctor’s office in Elmhurst. Avoid this office if you prefer to not wait for a few hours. Doctor is okay, not the best though, but appointments are still not met at the time of the appointments. Expect to wait 2-3 hours to be seen even with an appointment, which is unacceptable. There isn’t much of a difference from going to a hospital and this office. If I wanted to go to a hospital, why would I even bother to come here? The front desk is not helpful at all. They seem like they spend most of their time talking to each other or on their phones than taking the initiative to help patients. One front desk staff member in particular, who looked like she had been working there for several years now, was making personal phone calls during business hours. This office is poorly managed and highly unprofessional. Response: I get that your office is using a new system which sounds great, but you still need to find a way to speed the process along anyway. It seems like you love taking your time way too much. While it is understandable why you might be taking so long, but you need to start understanding that there is a reason why people choose a private practice over a hospital. People choose private practice like yours because they are expecting shorter waiting time and lower costs from private practices. Hospitals have a much longer waiting time and they are more expensive. No one wants that. Dr. Xu, you obviously chose to have a private practice of your own to have more flexible hours to help with work and personal life while also getting higher income than what you normally would get from a hospital. Also to get the feeling that you owned something of your own, professionally too. Which is fine, but you are running your practice like a hospital that is severely understaffed and underfunded. There isn’t any difference between the way you run your office and a hospital. Your staff that day wasn’t having a family emergency otherwise she would’ve stepped outside the office to take the call. She was at her desk talking with her earbuds in her ear. Her phone was lying face up on the desk showing that she was in a call. If it was on a family emergency, don’t you think it would be best for her to have stepped outside the office for the call for privacy reasons so others wouldn’t need to hear the call? By the way, she was speaking in English, so I heard what she was talking about on her phone, and it certainly wasn’t a family emergency. It was her chatting with a friend or family in a relaxed and casual tone. That doesn’t seem like family emergency in any way. Otherwise, she wouldn’t have sound like that. You need to start talking to your staff. In fact, to all of them.

I have been seeing this provider since 2020 for management of Hashimoto’s disease. Over the years, I have not experienced meaningful improvement in my symptoms. Appointments consistently involved extremely long wait times — often around 4 hours before being seen. This happened repeatedly and was especially difficult while dealing with chronic fatigue and flare-ups. My main concern is that the focus of care seemed limited strictly to lab numbers related to hypothyroidism. While thyroid levels were monitored, there was little to no attention given to the broader symptoms of Hashimoto’s as an autoimmune condition — including fatigue, inflammation, flare-ups, and overall quality-of-life impact. Despite clearly explaining how significantly my symptoms affect my daily functioning, I did not feel heard or supported. Recently, I requested a medical note due to worsening symptoms, and it was declined, even with a documented history of this condition. I was hoping for a more comprehensive and patient-centered approach that addressed both lab values and real-world symptoms. Unfortunately, that was not my experience Reply to below comment : I appreciate the response. It was about feeling that my overall autoimmune symptoms — including fatigue and flare-ups — were not fully addressed beyond lab values. I respect professional standards in medicine. At the same time, patients with chronic conditions often hope for a more holistic discussion of how symptoms affect daily functioning. Even though she is doctor herself to be sick it should be visible from outside which is insane. My review reflects my personal experience over several years of care.

If you value your time and your sanity, do yourself a favor and avoid this office. Despite moving to a larger space, absolutely nothing has improved. Here are the reasons why this office is not the best to go to see a doctor: 1. You’ll be lucky if you’re seen anywhere close to your appointment time. Even with the new location, the wait times are insanely long. You should expect to spend hours in the waiting room. If you have something to do outside of this office for that day, forget it. Your day is gone. 2. The office moved to a bigger space, but the inefficiency is still the same. The staff loves to take their time on everything and the patient flow is just as disorganized as before. Bigger space, but still a total lack of attention to detail or improvement in patient experience. It’s frustrating to see no effort made to fix the root issues. 3. There’s simply not enough help to handle the number of patients they see, and it shows. You’ll be left waiting, not just in the waiting room, but in every step of the process. It’s like a constant game of “hurry up and wait”—except you’re not getting anywhere. 4. If you think you can pop in for a quick visit with or without an appointment —whether it’s for a routine check-up or a blood draw—think again. No matter how straightforward your needs are, you’ll end up spending far more time here than what is considered a reasonable amount of time. 5. After repeatedly dealing with long wait times, poor organization, and slow follow-up, it became clear that this office does not value and respect patients’ time and health. I’m moving on to a new primary care provider, and I’d strongly recommend that anyone considering this office or currently a patient here do the same.