美康药房

Nice people, good service ,prescriptions always ready when I came to pick up .

Kind and helpful staff

Exceptionally helpful and informative staff members

Staff is nice and helpful

Last week, I purchased a basic Zojirushi rice cooker for my mother. After bringing it home and reading the instructions, I realized that the cooker needs to be unplugged when not in use. I found this to be inconvenient for my mother. Therefore, I called the store today to inquire whether they would allow an exchange for a different model. The woman who answered the phone expressed confusion and said, "I don't really understand what you mean; please bring the cooker in." When I arrived at the store with the rice cooker, I explained to a staff member named Ting that I had purchased the cooker when Amy was working. Ting then called Amy in front of me, and Amy responded by saying, "I was not aware that this rice cooker has an off button. I thought it had to be unplugged when not in use." After about 10 minutes, Ting informed me that exchanges are allowed, though she was unsure whether the product had been used. I was frustrated because I felt this should have been communicated to me over the phone, saving me the trouble of bringing the cooker all the way to the store. I was dissatisfied with the time I wasted and felt the interaction was unprofessional. I am not pleased with the service I received.