New Pacific Palace

The restaurant itself is on the second floor. There are stairs and an elevator. Really high ceiling, somewhat cavernous. We went at an odd time, between lunch and dinner. Some of the lights were off and were turned on. Some of the waiters and workers were sitting down prepping food, i think? The food was amazing. Their menu is huge, lots to choose from. Lots of varieties.

This place is located upstairs from a bank and never noticed it until spotting it from across the street one day. It's a typical big banquet hall-style set-up with the ladies walking around the floor with the carts. A lot of the great dim sum classics.

We came here for dinner and had sticker shock but turned out the portion was large and probably meant to be shared family style. I liked their Peking style pork chop in particular. Just to echo other reviewer’s report about checking their final bill carefully. We were charged an extra item but it was quickly fixed.

The atmosphere was phenomenal. They repurpose an old bank and kept the beautiful architecture. The dim sum was delicious. The cart ladies were fast and attentive. Always around when we were low on food and personally brought out fresh items to our table when they were out of it on the cart. Although, there were 3 points of dissatisfaction. 1 being that the how elegant the place looked, the silverware and plate settings did not match. They were plastic and paper plates, one and done kind. 2 their beef short ribs was overly peppered and the meat was very dry even though it was smother in oily sauce. And lastly 3, the bathroom was not well maintained. Though better than most dim sum places bathroom. With that, it was loud and lively when we first arrive from all the other tables, but soon once everyone left, it got eerily quiet and not as welcoming. With all that said, overall it was a great experience. Most all of the food was delicious and decent sizes for the price. The decor was elegantly beautiful. And the service was prompt and attentive.

**Beware—Horrible Experience for Our Wedding!** We had the most disappointing experience at Pacificana for our wedding. The venue lied to us, claiming that our guests consumed *24 cases* of 24-pack beers, which is clearly false. We provided our own alcohol of 15 cases of red wine, 5 cases of soju, and 4 different mixed drink bowls with multiple refills—there is no way 576 bottles of beer were also consumed. This felt like an attempt to make us pay for more than we actually used. On top of that, the venue was supposed to provide us with a cocktail hour and a 4-tier wedding cake. They delivered only a 3-tier cake and the cocktail hour ran out of food *immediately*. Guests had to wait 30+ minutes for more food, and when we asked to order additional food like mei fun to supplement what was already running out, the manager verbally assured us it would be comped because it was their mistake. We were shocked when they charged us $120 extra for the food at the end of the night, and they denied ever offering to comp it saying there needed to be written proof. Even worse, my mom brought 4 glass punch bowls for the alcohol, and the venue threw them away instead of returning them to us. During clean up, they also threw away our table signs and holders without any communication. The lack of regard for our property and the disorganization is inexcusable. To top it all off, a shareholder’s children from a party upstairs were roaming around during reception, and we later discovered that they had stolen our wedding Pikachu plushies (which were in boxes, wrapped in plastic, and clearly marked). The venue manager called the parents and was told that the kids “found” the plushies—yet these Pikachus were dressed in wedding clothes! They also took 300 Pokémon cards that we had provided for guests to sign as a memento. This was incredibly unprofessional and disrespectful. The poor management, lack of security, and total disregard for our special day left us heartbroken. Our wedding day was marred by these issues, and I cannot recommend this venue to anyone. Do not host any events here.