纽约大学骨科中心

I went today for an appointment with Dr. Jazrawi for a suspected torn achilles' tendon. NYU Langone was the first to call me back after I left messages for appointments with a few orthopedic practices, which was a good start, although probably more of a poor reflection on the other practices. The onboarding was super fast. I basically signed in and then within 2 minutes someone had come to get me . After the consultation, I was sent 2 floors up to get an x-ray and 2 seconds after I signed in, my name was called. I actually ignored it at first because there was no way it was me they were calling, given I'd just got there. The consultation was with Nurse Practitioner Elizabeth and then Dr Jazwari and both were fantastic and had a great 'bedside manner'. I'll have another consultation after a scheduled MRI - but the main emphasis on this review is how efficient the visit was. I was expecting to sit down and wait at least 30 minutes each in 2 or 3 different rooms but everything was just so on point. I've never understood why other practices can't get it right when it comes to respecting the patient's time but these guys have got it exactly right.

NYU Langone Orthopedic Center is by far one of the best healthcare facilities in North America, let alone NYC! Having to care for myself has become evermore important and challenging for me as I gaze into my senior years. Whilst being a patient with numerous co morbidities; resultant of an autoimmune disease, NYU Langone Orthopedic Center greatly improves my quality of life by means of the high bar of care the organization has set for itself. NYU Langone staffs some of the most talented physicians, nurses, and ancillary healthcare professionals in the business! Just like Allstate, I know that I’m in good hands with NYU Langone as my healthcare provider!

5 stars for the doctors and 0 stars for the incredibly rude front desk staff on the 5th floor. Honestly they assume you know the “rules” about checking in and making following up appointments and any questions about what to do or when to do it is met with harsh rebukes, like I’m making such an imposition for asking questions. The entire team seems to be trained in this disrespectful manner and it makes the experience so much harsher than it needs to be. You’re the first face we see, it sets the tone and it’s a rude beginning. Such a contrast from the kind physical therapists inside. I’ve been on other floors and not experienced this, it’s specific to the team on the 5th floor and they seem to treat everyone with equal distain here. Seems worse for younger patients, but I’ve seen them be cruel to older patients too.

I sought physical therapy treatment at this facility for TMJ pain and was assigned to Hiroshi Kiyota, PT. My experience was extremely disappointing and ultimately unacceptable. He arrived late to every single appointment. Each session is scheduled for only 30 minutes—already far shorter than the standard at most physical therapy facilities. I live a considerable distance from their Orthopedic Center, and each visit required a three-hour round trip. Due to Mr. Kiyota’s repeated tardiness, additional time was lost walking from the waiting room to the treatment area before treatment even began, leaving me with approximately 20 minutes of actual care. This repeated behavior demonstrates a serious lack of professionalism, ethics, and respect for patients’ time, particularly for someone seeking treatment for ongoing pain and making a significant travel commitment. Despite still suffering from jaw pain, I discontinued treatment because the care provided was not worth the time, effort, or expense. I would not recommend this provider or facility to anyone who values punctuality, adequate treatment time, or professional standards of care.

Dr Bendo’s surgery was great but one of his NP’s, Samantha, does not understand the actions or side effects of certain medications so I advise not to deal with anyone other than Dr Bendo. Also the physician and hospital billing departments (actually more like a HS yearbook club) can not generate bills that are not denied, usually for math errors, so demand complete records.