优保儿科

We love this practice. Optum is easy to get an appointment with for sick visits. They are very responsive to questions and really care for your children. We love Dr Young Kim and Dr Herzog.

PM pediatric was a good clinical choice but they didn’t know how to treat a 18 month old. The nurse was not helpful at all and made my child scared when she talk loudly and giving him orders as a teen.

I wanted to share some feedback about our visit today 11/20/2025. When I called earlier to reschedule my daughter’s 11:45am bloodwork appointment, the staff explained that the office is on lunch break from 1–2pm. When my daughter woke up sooner than expected, I walked in around 12:20pm and mentioned that I understood the lunch break but wanted to check if it was still okay to be seen. The front desk staff asked me to complete the e-check-in, took the co-pay, and told me that someone would call us shortly. We waited for about 20 minutes with no update. When I asked how much longer it might be, another staff member responded coldly, saying, “I told you we’re on lunch break from 1–2pm.” This was confusing because I had already acknowledged that information, and the front desk seemed to indicate we could be seen before the break. It felt dismissive, especially while trying to manage a hungry 13-month-old. I completely understand that the office has a schedule and a lunch break. My main request is for clearer communication and a more empathetic tone so families aren are NOT left unsure or waiting unnecessarily with little ones. I hope this helps improve the experience for other parents. Thank you.

As a doctor myself, I am so disappointed in this practice and Dr. Kim. I have a premature child and was told that it would be no problem to see any doctor in this practice. We ended up seeing Dr Kim. First off, I thought it was odd that no body temperature was taken for the first visit which included a full body physical (especially as a premie). We then told him about her latch issues which was causing acid reflux and her lack of eating ,which was concerning due to weight loss. I was told to just change the nipple size. I also noticed that I was the one offering other solitons such as changing the feed durations, giving smaller amounts, or increasing the fortification of the breast milk so that she meets her weight threshold. It was an extremely stressful time for us as gaining weight for a premie is a MUST. After MY OWN research, I figured she also had a tongue tie which was causing the latch issues and acid. My poor daughter for weeks couldn’t latch the bottle, causing no weight gain and fatigue. At the second visit, I asked if there was any abnormality in her mouth to which he said no. Then I myself asked if she has a tongue tie. He finally checked and then changed his answer to yes she does have an abnormality. I asked if I should get it snipped so that she has a more mobile tongue to latch. He stated that it was not necessary as the tie wasn’t serious. He also said that it wasn’t a big deal because the English language doesn’t require a lot of “rolling of the Rs”…. WHAT?!!!! So I’m suppose to stifle her ability to speak?!!! Thankfully I didn’t listen and booked an appt to see an ENT who specializes in tongue tie. She stated her tongue tie was severe AND had a raised upper palate causing her increased difficulty in latching. She proceeded to remove the tie that visit. It was a NIGHT and DAY difference!! She could finally latch and starting eating a lot more without fatiguing. Finally, Dr Kim at the first visit, stated that we needed a hip ultrasound done at 6 weeks post birth. At the second visit, he stated this again to which we said we booked the appt for 6 weeks and gave him the specific date. After scheduling the appt at cohen children center, scheduling her feeds accordingly, missing 2 pump seasons, and driving back and forth to the hospital, I was told there that the hip ultrasound should’ve been booked for 6 WEEKS POST EXPECTED DUE DATE NOT DELIVERY DATE. Therefore I was 2 months too early and would need to redo the whole exam again. The whole day was wasted and my daughter would have to redo this uncomfortable exam once again. This is what I get for trusting the doctor instead of doing my own research (which i shoudnt repeatedly have to do) Dr Kim clearly doesn’t have experience in premie children and could’ve at least referred me to someone who does. I don’t appreciate the stress this has caused us. I have spent a month in NICU and trusted the pediatrician after to steer us right. I called to speak to the manager to voice my concerns , and NO ONE called me back either. As a doctor myself, I am extremely disappointed in Optum care and Dr. Kim. Attached is a screenshot where no apology or admission of fault was shown, which shows lack of bedside manner.

My two children are seeing Dr. Kacin for over 10 years. However, I’ve decided to leave this practice. I got a $975.00 bill for my son's flu visit. They are charging $560 for a nasal flu test and $415 for the office visit. After insurance adjusting, they charge me $456.89. They didn't tell me a nasal flu test would cost $560. To dispute this bill is hard. The phone number on the bill is connecting to Optum billing department. They asked me to call Dr's office or my insurance company. The lady Mrs. Kin(or Kim) in charge of bill from the Dr's office didn't answer my question. She asked me to have my insurance company to do a 3 ways call with her. So I called my insurance company and set up the 3 ways call at the time Mrs. Kin suggested, but she didn't answer the phone. Tried to dial 3 times, no one answered the phone. My insurance company left voice message. But no one contact me. I sent many messages via MyChart billing, but were ignored or only answered as noticed, checking. The only Email I am getting from them is a over due notice that even not allow an reply(noreply@optummedical.com). My disputing of this bill is totally ignored. As a loyal customer for over ten years, I have been paying their high amount of bills without delay, paying their $10 charge of forms many times. This bill is the last straw that overloads the camel. I would not recommend this practice to any parents.