PANDORA Jewelry

Rodney was such a great sale person. Great customer services took his time helping me get what I needed. Definitely deserve raise. Thank you Rodney.

The store is incredibly mismanaged. You're forced to wait on line outside of the store for 45 minutes before being directed to wait in line inside for an additional 30 minutes. During this time period you are NOT allowed to browse the items on display within the store. If I can't look at any items before seeing a salesperson, how can I know I even want to buy something in the first place. An hour and a half later I walk out of the store without making a purchase. I could have saved my time and saved time for others by being able to look at the items on display before making a line to see a salesperson. If the store manager is against people looking around within the store, ALL product should be moved to window displays to allow customers a view of products before deciding to make a line. A long line to get into the store doesn't necessarily equate to high sales numbers specially if the customer experience is an hour and a half with no sale. It's basic retail marketing. Sales associates are quite nice. They get 5 stars.

Worst customer experience. At the time of purchase, I was clearly told that I could return to the store to change the size or design of the bracelet, which I was buying as a gift for my wife. However, when I returned to the Queens Mall location, I was told that no exchange was allowed. After repeatedly explaining that this contradicted what I was told at the time of sale, the associate said ISABELLA they would make a “one-time courtesy” exception. This was misleading, as it was not a courtesy—it was correcting incorrect information that had been given to me initially. The situation escalated unnecessarily, and I was forced to argue about this in front of my wife, which completely ruined what was meant to be a special gift experience. This was extremely disappointing and unprofessional.

Dear Pandora Customer Care Team, I am writing to formally report a very disappointing experience at your Queens Center Mall location. On my initial visit, I purchased a charm, but the associate failed to place the item in my bag. I did not discover this error until I got home later that evening while wrapping gifts. Because of this mistake, I was forced to return to the store the following morning, taking additional time out of my day to correct an error that was entirely the store’s responsibility. When I asked to speak with management, I was assisted by an assistant manager not the manager but the assistant manager who was dismissive, unprofessional, and unwilling to listen to my concerns. Although a brief apology was offered, I was repeatedly interrupted and brushed off instead of being allowed to fully explain the situation. She insisted to say sorry for the mistake with a complete attitude. When I asked if anything could be done to make this right considering the inconvenience caused I was told I would need to speak to the manager. After speaking to a higher-up, I received the same response: no solution, no accountability, and no attempt to resolve the issue beyond returning the missing item. At no point did management demonstrate customer care, ownership of the mistake, or professionalism expected from a brand like Pandora. Especially when you’re a loyal customer who’s been shopping for many years. While mistakes can happen, the complete lack of effort to resolve the issue appropriately is unacceptable. I am extremely disappointed in the management standards and customer service displayed at this location. I am requesting that this incident be reviewed and that appropriate action be taken. I would also appreciate a response regarding how Pandora plans to address both the error and the conduct of the staff involved. Thank you for your time and attention to this matter. Sincerely, Cristina Ramales

This store has staff with a lack of empathy and good treatment of the public. The clerk had bad treatment at all times to me. I went to change a bracelet and when I asked about the size that was changing she did not answer me, I asked her if she could clean the one she already had to which she replied in a bad way that she could not do the job. He was also asked about a charm which he wanted to buy, he did not answer and continued to ignore me. He even raised my voice when I told him the bad attention he had.