排寇棒球场

It's so nice to go to Petco; the staff is attentive and very professional. My kitten and my turtle get so happy when I bring them things from there. Thank you, Petco!

Jasmine is an absolutely fantastic employee and teacher to my Coco Bean. Shortly after adopting Coco last year, we immediately went to Petco to look into training classes and Jasmine was there to assist us. We proceeded with purchasing all courses available, including the AKC bundle. For nearly a year, Jasmine has shown to be a passionate and exemplary teacher. Not only is she patient with all students, she’s happy to assist with any questions unrelated to the sessions. Coco Bean graduated all sessions and passed her Puppy Test & AKC CGC Test in September with flying marks. We couldn’t have been more grateful to Jasmine!

This location >>> the Metro one. Parking is tougher but it’s way cleaner inside. Selection is pretty good for healthier dog food and treats. We take both of our dogs for grooming here and I love how they trimmed my Poms fur this time around!

This store usually carries the food my cat likes, which is the main reason I shop here. Unfortunately, I’ve had multiple disappointing experiences with customer service. On one occasion, my fiancé went to pick up an online order under my name. In the past, we’ve FaceTimed so I could show my ID and there were no issues. This time, the cashier impolitely refused. When I called the store to clarify, he hung up on me. When I would call back, he repeatedly hung up on me. It was very unprofessional. I understand policies, but there’s a way to communicate respectfully. More recently, I placed an online order that was delivered by DoorDash. The order arrived with more than half the items missing. When I contacted the store and the driver, they blamed each other. The driver stated he told the sales associate there were additional items in the order but was brushed off. Regardless of where the breakdown occurred, it reflects poor communication and lack of accountability. Additionally, the lines are often long and extra registers are rarely opened during busy times. I hope management focuses on improving customer service and order accuracy, because the product selection is good — but the service needs improvement.

I placed a curbside pickup order through the Petco app and arrived at the store as instructed. I waited outside the location for over 20 minutes, during which the app continued to indicate that my order was ready and that an associate was on the way. After receiving no assistance, I contacted the store and spoke with an associate named Pat, who stated that this location does not offer curbside pickup, despite the app explicitly advertising and confirming that service. Pat further stated that the store was locking its doors approximately 10 minutes prior to the posted closing time and that she did not know how I would receive my already-paid order. When I explained that I had been waiting outside specifically because curbside pickup was represented as available and that my order had been completed and paid for in advance, Pat responded that she “didn’t know what to tell me,” and suggested that “maybe if you run, someone will give it to you,” while reiterating that the doors were being locked immediately. At the time of this interaction, the store was still open according to its posted business hours. These statements were dismissive and conveyed a clear lack of regard for basic customer care. Advertising a service that is not actually offered, combined with denying access to a customer prior to closing time—particularly one who has already paid and followed all provided instructions—is unacceptable. I have already escalated this matter to Petco corporate and will be following up formally. This experience reflects poorly on staff conduct, training, and store management. I will not be returning to this location and cannot recommend it to others. Attached: screenshotted timestamps of my phone call to the store (made over ten minutes prior to posted closing time) as well as the confirmation page of my curbside pickup order at the identified location.