银星奔驰

My experience was great, I flew up to New York to purchase my S-Class Mercedes. Victor Babb was extremely helpful in the process and even sent me live videos via email of the vehicle that I was flying up to purchase. The process was fast painless once I arrived at Silver Star Motors and everything on the vehicle was as described. I will definitely be purchasing a car for my wife from Silver Star shortly.

Outstanding Customer Service at Silver Star Mercedes I recently purchased a C300 from Silver Star Mercedes, and the entire experience was exceptional thanks to my sales consultant, Nicholas. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused on helping me find the right car rather than just making a sale. Nicholas took the time to answer every question, walked me through all the features with patience, and made the whole process smooth and stress‑free. His professionalism and attention to detail truly set him apart. I felt supported from start to finish, and he made sure I drove away completely confident and satisfied with my new C300. If you’re looking for a luxury car buying experience that actually feels luxurious, ask for Nicholas. He made all the difference.

I had an amazing experience working with Sam while purchasing my car. From start to finish, he truly went above and beyond to help me find the right fit. He took the time to understand what I was looking for and made sure I felt confident in my decision. Sam showed genuine care and concern throughout the entire process. He was patient, knowledgeable, and always available to answer my questions. What really stood out was how he advocated for me and made sure everything was handled smoothly. He makes you feel like you’re not just dealing with a salesperson, but with a friend or even family. Someone who truly wants the best for you. Buying a car can sometimes feel stressful, but Sam made the whole experience easy and seamless. I highly recommend asking for him if you’re looking to purchase a vehicle. You will be in great hands!

I had such an amazing experience at Silver Star Motors in the Mercedes-Benz service department, all thanks to Crystal! From the moment I arrived, she was professional, attentive, and genuinely caring. I explained that I had a personal issue and really needed to be out of there before 2 PM. Not only did she listen, but she truly made it happen. She coordinated everything seamlessly and kept me updated the entire time so I wouldn’t be stressed or wondering what was going on. It’s rare to find someone who combines efficiency with such kindness and understanding. Crystal went above and beyond to accommodate me, and it did not go unnoticed. Customer service like that makes all the difference. Highly recommend asking for Crystal if you’re bringing your car in for service — she’s exceptional!

I leased a brand new CLE53 AMG for my fiancé back in July. I am unbelievably disappointed and outraged with Mercedes-Benz. Less than one week after leasing this vehicle, it began experiencing an extremely dangerous and life-threatening defect: the vehicle shuts off completely while driving. The engine and all electronics abruptly power down without warning, including while traveling at highway speeds. This is not a minor inconvenience or quirk - it is a catastrophic safety failure that puts my fiancé's, my life and the lives of others at serious risk. As of today, the vehicle has been returned to the dealership for “service” five (5) separate times for this same issue. Each time, I am told the problem has been “fixed.” Each time, the issue continues to occur. At this point, it is abundantly clear that they have failed to properly diagnose or repair this vehicle. I have been unequivocally clear that I DO NOT want this car back. I have requested a replacement vehicle that is not defective, which is a reasonable and appropriate resolution given the severity and persistence of this issue. Mercedes-Benz has refused, claiming that because the dealership “cannot recreate the issue,” there is allegedly nothing wrong with the car. That position is both unacceptable and alarming. I have Live Photos clearly documenting the moment the vehicle shuts off and then powers back on. These were taken while driving meaning I was forced to risk my own safety to document a defect that Mercedes-Benz now claims does not exist!! To dismiss this evidence while simultaneously acknowledging five service visits for the same complaint is frankly insulting. What is particularly disturbing is that the dealership's apparent priority is recovering their loaner vehicle, not ensuring my safety. The loaner vehicle currently in my possession functions properly - it does not shut off randomly at highway speeds. Yet when I ask whether my CLE53 AMG is genuinely fixed, I am repeatedly strung along and told the same thing: “We can't recreate the problem, therefore the problem does not exist.” That logic is indefensible. At this stage, Mercedes-Benz's handling of this matter reflects a failure to act in good faith, a disregard for customer safety, and a troubling unwillingness to take responsibility for what is clearly a defective vehicle. I should not have to wait for a serious accident or worse for this issue to be taken seriously. I am prepared to and have already begun to pursue all available remedies, including escalation to Mercedes-Benz corporate leadership, regulatory agencies, and remedies available under applicable lemon law and consumer protection statutes. I expected far more from a brand that markets itself on engineering excellence and safety. Instead, I have been met with denial, deflection, and indifference. This experience has been deeply disappointing and has severely damaged my trust in Mercedes-Benz.