Sparkling Snail Nail Salon

I am very pleased with the service at this salon. I was a walk in and was seated right away. The prices are clearly marked on a laminated paper at the entrance that also describes the services. Deng did my spa pedicure. He took his time and was very attentive to detail! I was in the chair for almost an hour! Definitely recommend

I've been coming here for a while, and I’m always impressed by the quality of their work. The staff is incredibly skilled and meticulous, making sure every detail is perfect. My nails always look amazing, and the pedicures are so relaxing. If you're looking for a place that really cares about their work and their customers, this is it!

I used to love coming here, the girls do great work but every time I make an appointment, I’d wait about 20-30 minutes. This last time, I waited almost 45 minutes. The prices are always changing and never consistent (I get a basic gel fill, one color, no change in shape). No longer my nail place which is unfortunate because it’s something as minor as keeping your client’s appointments.

Honestly, the worst customer service I’ve ever experienced and it’s not even the first time Sparkling Snail has done me dirty. The nails techs are absolutely lovely (which is why I always return), but the owners are not. I’ve never made a bad complaint against this salon but this was my breaking point. I originally made an appointment for 6 PM with one of their employees however, when I arrived to my appointment, they sat someone down in my seat. When I said something about this they spoke over me and shrugged their shoulders. I don’t know if it’s because I’m black or something like that but they mistreated me like crazyyyy more than they usually do. After this, they proceeded to have me wait an hour and a half to be seen and by the time this happened, it was already closing time. IF SOMEONE MAKES AN APPOINTMENT YOU RESERVE THAT SEAT FOR THEM. I didn’t think as business owners, you’d have to remind them about this. They need to either do better or reconsider being business owners because they had no decorum, no class, and no customer service skills. As a business owner, you’re supposed to want clients to return and make them feel good when leaving the salon but they managed to do everything wrong. When I calmly expressed how I felt, how rude they were to me and that they were wrong, they continued to be rude and nasty and still proceeded to charge me full price for a nail set I didn’t even ask for. No apology? No accountability? No discount? Like I said awful customer service. By the time I finished my nails, they rushed through them and they look so sloppy. I tried to add nail stickers to it to save them but there’s no saving this. The color wasn’t even given another coat…I paid $81 for this??? The owners of Sparkling Snail should be ashamed of themselves.

It was my first time coming to this nail salon and it was terrible. I wanted a French nails with acrylic and they didn’t even gave me a greeting so I kinda knew how it was going to end. Then the owner told me how much it was gonna be for my nails then he said I gotta wait for 30 minutes. Over than 1 hour, some random lady came in and asked for a service, and they took her first without asking me if I was next or something. I won’t never go back to this place. They should be more careful about the kind of customer service and the poor consideration of the time they keep waiting to the clients.