T-Gardens New York Hair Salon

Had a really great experience at T-Gardens. My stylist was Suzu and she was so sweet and absolutely crushed the balayage I requested. She did such an amazing job! Can’t wait to come back again!

I booked a last minute cold perm with Suzu on Christmas Eve, she was patient and understanding of the style I wanted (more curly/wavy than the perms I had gotten before) and I love the results! Took a few days before I could wash my hair and it looks great, receiving tons of compliments :)

Suzu is fantastic! The haircut comes with a relaxing wash and styling, and I look forward to seeing her for more complex services. I was nervous going to a new stylist, but Suzu intuited what I wanted from only one reference photo and really understood how to shape and layer my fine, thick Asian hair. Price is fair for stylist skill and midtown. I also enjoy their newsletter!

I PAID $400 FOR A DIGITAL PERM THAT ONLY LASTED 2 DAYS WITH NO REUNDS WHATSOEVER. I made an appointment for a digital perm with Min, a MASTER STYLIST, on 7/23. I showed her a picture of the look that I wanted, which is a Korean wave hairstyle. I told her this is my first time getting a perm and asked if this is doable. She said my hair is too fine so only a more prominent perm will last for my hair. She showed me a picture and I said that's fine. She then asked if I want layers or cut my hair (She later tells me that me refusing the layers or cuts is the problem with the outcome. But she never explained that. She only asked if I want layers or cuts). I said no and to just perm my hair starting from the cheek area. That's all the conversation we had. After she's done, I noticed that the curls were pretty low (picture of me in the green shirt. Pic I took once I got home that day). She said this perm will last for 3 months and that I mustn't wash my hair for 48 hours. I did this perm on Wednesday afternoon so I washed my hair again on Friday night. As soon as I blow dried my hair, the curls were mostly gone. I contacted them the next day and sent pictures (the picture with the black shirt is what my hair looks like on Saturday) showing them my hair and asking for a refund. They said owner isn't there and that they'll contact me on Monday. On Monday when they texted back to me (I think it was just Min and not the owner) , the only options they gave me were: 1) I can go back to redo my perm but I refused because I don't want to damage my hair anymore (Also why would I want to go back to your store when I had such a bad experience). 2) I can get 20% off any service within half a year (which is basically telling me to spend more money there). But absolutely NO REFUND because they have a no refund policy. I understand that some stores, especially service industries, have no refund policy to avoid being scammed by customers. However, I feel that depending on the situation, exceptions should be made. And this is exactly that type of situation. If the stylist did the job right and it's just a problem with the customers preference, then I totally understand. But my case is that I paid $400 for a perm that was promised would last 3 months, but it fell out in just 2 days. Min texted me back and this is what she wrote: "I'm sorry to hear that and I understand how disappointed you are. But I'm not sure what your expectations of the perm were. Because the inspired photo that showed me was cutting layer and bang. And you refuse to have that If the hair cut isn't a similar result it would be a different style. I wish I could make you happier but I don't agree with this and if you go ask another stylist or salon I'm confident I wasn't wrong. We understand that our service may not have met your expectations. However as with restaurants and other businesses, we don't offer refunds simply because something didn't align with individual preferences." This isn't a matter of preference. I do think that the problem could also be that my hair is just not fit for perming. But if so, I feel like she, the professional, should've said something. Just because the customer asked for it, it doesn't mean a hairstyle will work for them. The stylist also has the obligation to tell that to the customer and work something out so that both parties are happy. I do feel that this is no ones fault, but it still doesn't justify the amount I paid for such results. I showed my hair to all my friends and they all agree that this is unacceptable and a refund is definitely a must. I even asked for a partial refund and they still said no.

Usually I never leave reviews, but horrible perm and horrriblee haircut. I was so excited to amp up my curl pattern. My hair is basically virgin and I’d heard such good things about this place. After leaving, my hair is more straight than my natural texture I started with and I have to go my haircut fixed because I have a show in two weeks. As I mentioned numerous times to my stylist. They were trying to get me to come back to do another perm in 3 days. I’m not willing to overly damage my hair to fix a mistake. I put my trust in a senior stylist to take care of my hair. Again, I’m not one to post reviews, but for a service that goes for $340 min, please go somewhere else.