The UPS Store

The set up process was quick and simple for a rental box. Brian explained the process without rush, although the store was very busy. He went above and beyond to ensure that the key was able to open the box, and he actually had to get a different key, because the first one didn't work. I will update with how well the mail service goes, but the set up was seamless. Brian is a great asset to this store, and I am very pleased to have had him to attend to me. Great job!

The staff there are warm, friendly and professional. I needed to fax some documents and they assisted with professionalism. As I was waiting a woman (I didn’t witness what happened before) started yelling and using fowl language as she was exiting. The staff stayed “cool as a cucumber” as she most likely was looking for a response. They continued to assist the customers without blinking.

I’m writing to express an ongoing concern regarding my experiences at this location. Due to my work schedule, the only time I am able to visit the store to make Amazon returns is on weekends shortly before closing. As a result, I typically come about once a week and may have multiple returns at a time. Unfortunately, each time I visit, the three men working at the return counters laugh, snicker, and make remarks while looking directly at me. They speak to one another in another language, but it is very clear from their behavior and tone that they are commenting on the number of items I return and the timing of my visits. This behavior is obvious, uncomfortable, and highly unprofessional. As a customer, I expect to be treated with respect. Regardless of personal opinions, employees should perform their duties professionally and without making a customer feel targeted or ridiculed. My experiences at this location have been extremely unpleasant, and the workers need to be retrained or replaced.

Standard size UPS store.I understand that they are all privately owned and operated but since the are representing UPS, they should norm around best practices that all locations should follow. For starters, the prices are drastically higher. I needed to print a label and he told me the 2 sheets were $5.79. Not for shipping the product, just printing. Insane! They also charge you for tape. The customer service agents are incredibly impatient and lack empathy. I am temporarily disabled and using a walker and was struggling to get the box to his counter while maintaining my balance, he kept rushing me. However, I had patiently waited just like everyone else. I found a new replacement store because this is just not worth the frustration.

I’m writing to express an ongoing concern regarding my experiences at this location. Due to my work schedule, the only time I am able to visit the store to make Amazon returns is on weekends shortly before closing. As a result, I typically come about once a week and may have multiple returns at a time. Unfortunately, each time I visit, the three men working at the return counters laugh, snicker, and make remarks while looking directly at me. They speak to one another in another language, but it is very clear from their behavior and tone that they are commenting on the number of items I return and the timing of my visits. This behavior is obvious, uncomfortable, and highly unprofessional. As a customer, I expect to be treated with respect. Regardless of personal opinions, employees should perform their duties professionally and without making a customer feel targeted or ridiculed. I wanted to bring this to management’s attention before escalating the matter to corporate, so you are aware of this repeated behavior. My experiences at this location have been extremely unpleasant, and I believe corrective action is necessary. Also I personally wrote to the email address given for complaints, but apparently noone responds.