邮局

The nastiest post office I’ve ever been in, I try to avoid going to the desk whenever possible. I needed to drop off a single letter, but the drop off mailbox off to the side was broken. I tried to tell one of the women at the desk and she begins to scream at me. A few other people also trying to drop off letters tried the same thing, and got the same nasty reaction. Eventually she told an elderly woman who was with me that she could take the letters after all. The most unprofessional and vindictive staff I’ve ever encountered, completely unnecessary attitude

This is the third time packages have not been delivered when I was home, so no attempt at delivery was actually made, but their tracking website says that it was unable to be delivered and is being held at post office. This most recent time I repeatedly checked the website while waiting for an Incoming delivery, same thing, I was home and no attempt made, but it stated it was being held at post office. I go to post office 2 days later (giving them plenty of time to process it) and they say it is not there, but agree their systems say it should be. Extremely suspicious for their employees stealing packages.

I don't understand how the delivery person could get into my building and dropped a Redelivery Notice in my mailbox but claimed on that same notice that there was "No Secure Location Available." They got inside my bldg already! Didn't even ring my bell. I had two pkgs that were supposed to be delivered on the same day last month. One was marked as "delivered in mailbox" and one was not delivered due to lack of secure location. There was no pkg in my mailbox. I've requested a search. It's been almost a week & they are still searching. The other package, I requested a re-delivery. Idk, they decided they didn't have to do that. I had to go pick up or they'd return to sender. What's their job if not delivering mails?!

This post office does not even deserve a 1 star it is a DISGRACE. This post office is the MASTERCLASS in how NOT to run a public service. Every single visit is a nightmare: hostile staff, zero professionalism, and a manager whose attitude is somehow even nastier than the rest. There is not one courteous or competent person in that entire facility. The staff behaves as if helping customers is beneath them, and the manager sets the tone-openly rude, dismissive, and consistently unprofessional. Customers are treated like an inconvenience. You get different answers every time you ask a simple question, and instead of helping, they roll their eyes like they rule the world. Each one in that facility has no customer skills whatsoever. The level of incompetence here is honestly emberassing. This is not a minor or a one time issue as you can see in others reviews as well. This is DYSFUNCTIONAL from top to bottom. The level of disrespect is unbelievable, and it is crystal clear that each and everyone in this post office is incompetent. It's humiliating that a federal facility operates like this. The manager and the staff forget that their job is to serve the community with pleasant customer service. They also forget that they have someone above them. I will be formally reporting this post office, especially the management, who should be setting an example, instead sets the bar at rock bottom. A facility that treats the public poorly should not be operating without an investigation and disciplinary action. This location desperately needs a complete overhaul-new training, new leadership, and frankly, a reality check for everyone working there. The community deserves a facility that operates with professionalism, respect, and competence. At this time this post office delivers none of these. I will be requesting a formal investigation, corrective measures, and accountability so customers can trust that their concerns are taken seriously and that this location will be held to proper USPS standards. This post office is a DISGRACE TO THE COMMUNITY!!!

First Experience With Racial Bias in the U.S the older woman with glasses gave me an extremely unpleasant experience. I’ve been in the U.S. for only about a year, and this is the second time she’s mocked my accent and snapped at me, pretending she can’t understand me. Since weekends tend to be busy, I watched how she interacted with other customers, and the difference was striking. She addressed Hispanic customers politely with “Miss” and “Sir,” but with me, all I got was her yelling “Get back” and “Back up.” The customer before me needed to write down a long address, and she patiently helped them for more than ten minutes, even handing them a pen. And this really stands out because other staff members here have always done the same for me—handing me a pen right at the counter and waiting as long as needed, five minutes, ten minutes, however long it took. But when it was my turn, she pointed to the packing table and told me to use the pen over there—and interestingly, every customer using that table happened to be Chinese or Korean.(in every time) And then have to stand on the end of the line again. It’s honestly shocking that someone like this is still representing the USPS in November 2025. I go there simply to pick up something meaningful from home, yet every visit feels like I need to brace myself for a confrontation. As a person of color, I’ve tried hard not to assume racial motives when unpleasant things happen. I’m aware I can be sensitive about these issues. But her behavior has clearly crossed a line. USPS should take this seriously. And if you’re an Asian person living in Astoria, I strongly recommend avoiding her counter when your turn comes—unless you want your whole day ruined.