Varsity Commercial Service

Had this group replace a water heater(ruined in less than 2 years due to another contractor improperly installing), they warrantee their work 5 years and gave very fair price understanding my predicament. John was very thorough in his analysis of ruined system, then team Vidal and Brian came in same day and did an amazingly beautiful job. Will leave this review unless there is a problem but doubt it haha. Great job!!!

This is our third time using Varsity. John C. came to our home in Suffolk County and was quick, kind and extremely knowledgeable. He laid out multiple options and price ranges to fit our budget; all priced better than we were previously given by another company. John went over the process of removing and installing the water tank in detail, then patiently re-explained to to my husband, all while answering all of our questions. We have used Varsity in the past and it is reassuring when the company sends someone familiar with our previous services and home. Thank you Varsity and John C for another great experience!

Quoted me $685 + tax to replace the wax ring on a toilet. Seemed a little high, but if I turned them down I'd be paying $190 anyway for their "travel fee" so I said ok. Toilet didn't need a new gasket, but instead had a crack on the bottom and needed to be replaced. I asked them to put it back and we would shop for a new toilet later. When they charged me the original price, I was surprised. I figured I'd get a small discount because they didn't use any parts. When I asked, they told me they replaced the supply line - something they didn't tell me they were doing and I didn't get any clarity as to why that needed to be replaced - and they would be charging me the quoted rate. Even if they'd come down by just the cost of the wax ring, it would have seemed more honest. But instead I feel like they replaced a part I didn't need in order to charge me the same rate. Now I'm stuck with the same problem as before and $700 poorer. The guys are nice, but nice doesn't mean honest.

Varsity plumbing attempted to charge $685 plus tax to replace a basic kitchen faucet that costs $160. I agreed to the excessive price since it was over the Christmas holiday break, and I did not want to inconvenience my elderly renter. When they started the work, they said they could not close the shut-off valves and it would be an additional $485 plus tax to replace them. The valves cost approximately $10 each. This involved having the superintendent shut off the water for all the units above and below my unit. Thinking that spending over $1,200 to fix a basic faucet and valves was excessive and a major rip-off, I canceled Varsity and found another plumber. The new plumber was able to close the shut-off valves and replaced the faucet for $485 total. Unfortunately, Varsity still charged $175 + tax to provide a quote. Had they been honest and competent, they would have earned my business and $685 + tax.

This company was hired from my co op community to fix a SHOWER LEAK and clogged washer drain. After 2-3 hours of labor and 2 visits (because the shower was not fixed correctly the first time) they charged me $4,200 not to mention they ripped our dryer exhaust vent and told us we can still use it!!! This is a giant carbon monoxide hazard, if it wasn’t for my Smoke alarm going off I would have not known there was carbon monoxide In my home potentially harming me and my family. This company is careless, they are overpriced and dangerous.