受害者服务所

I wanted to take a few minutes and thank Steven a manager for this store. I was very upset because of another employees actions in another location. Steven turned my whole mood around. I felt as if I knew him for years. He was so honest and helpful and he made everything so convenient. He really did go above and beyond for us. It’s not everyday you meet people like him. He’s so smart to and knows his job so well. Thank you so much

My account was hacked and I woke up to no phone service on my phone or my husband's. I was so angry and worried about what information had been stolen. Alex and Steven were so kind, professional, and helpful. They unlocked my account, help me set up new access and by the time I left I had a smile on my face. The two of them completely turned my day around, they are models of what customer service should be!

If I could give no stars, I would. I ordered a new phone from Verizon online and pick up was supposed to be confirmed and ready in 2 hours. It’s been 3.5 days and I have not received any communication from the store and they cannot be reached by phone. In order to place a new order, this order has to be canceled and that can take another 3-5 days. It’s ridiculous how they can’t communicate in a timely manner. If the phone isn’t available, they should say so. Any communication would be better than none. * update* After discussing it with the nicest Verizon agent via chat, I decided to go to the store to check on the order since the order was still acrive and not able to be canceled for another 3-5 days. I met Christina at the store who was very nice and pushed the order through so I was able to pick up my phone. While I was there, she informed me that there were Black Friday deals being offered and asked if I wanted to add a new line to my account free of charge for 36 months and that she’d even waive the activation fee! I happily agreed and am very happy with the outcome. While at the store, Brandon assisted me with the new phone number and showed me how to use it as a second line on my phone. He’s very efficient and knowledgeable! I updated the review to 4 stars bc the store reps were very nice and helpful, but bc of the initial issue surrounding the order and pick up delay of my phone, I couldn’t give them 5 stars.

Where do I even begin? I’d rather give a no star rating but you have to put something on here so here is why this Verizon gets a 1 star rating. My boyfriend and I are both long standing Verizon customers so much so we are on “grandfather plans” my partner and I went in so we could transfer and add my phone to his line and upgrade our phones. Although my partner has a special account due to his work discount we went in waiting for them to help us. As soon as we walked in we checked in and an older gentleman with glasses came over to us . We explained to him what we wanted and told us that we “couldn’t do it in store “ I said what was the reason he said I’d have to call the “transfer of liability “ phone number and that it would have be done on Monday because that department was closed on the weekend. He said it would take long and that I’d have to call them first and then come back after I “get on this call with the liability team “ he said it was like lawyers or something of that nature we both said okay he seemed to just brush us off an wanted us out of the store. He gave me the impression as though he thought we where trying to scam them or just didn’t even try to help us find a solution. We left out the store and I Ended up calling Verizon’s customer service line and The lovely lady who assisted and assured my boyfriend and I that she would take care of us and transfer my information and upgrade us did Just that. It took us 30 mins on the phone with a live agent to do everything we asked and more when we could have done this in store . The gentlemen in store didn’t even try or give us a solution just told me to call that number and told us the phones we wanted where not even available. The live agent upgraded our service and shipped us our phone and trade in boxes. It’s a shame that this was the experience we had in store. The Customer Service agent apologized on the store behalf because she said that’s not company standards let alone how anyone should ever be treated. I hope this review is a lesson to learn on bettering the customer experience and treating each customer with respect and understanding an offering a solution. Won’t be coming back to this location even if it is the closest one to me I’d rather go to another location.

I had one of the worst customer service experiences at this Verizon store. I went in to upgrade my plan, and instead of helping me, the staff told me to call customer service. When I called, the phone representative told me to go back to the store. When I returned, the store supervisor started yelling at the customer service agent on the phone, blaming each other instead of fixing the issue. After going back and forth between the store and phone support, no one was able to resolve a simple problem. I wasted my time, received zero solutions, and witnessed unprofessional behavior from the staff. If I could give this place 0 stars, I absolutely would. This store seriously needs better training, organization, and respect for customers. I do not recommend coming here for anything important.